Summary
A Case Manager provides direct, personal human services case management services to individuals and their families who reside within the service area of Catholic Charities Diocese of Allentown. Duties include, but are not limited to, coordinating, evaluating, approving applications for utility assistance. The ability to work in a fast-paced office is required. Work in a field setting may also be required in select circumstances.
Duties and Responsibilities
- Conduct respectful, polite and courteous intake and evaluation of utility assistance requests.
- Process utility assistance requests in a timely manner in accordance with Catholic Charities policy and grant requirements.
- Maintain written client records in accordance with Catholic Charities policy and grant requirements.
- Prepare written weekly/monthly/quarterly/annual reports in accordance with Catholic Charities policy and grant requirements.
- Where appropriate, provide information and referral to additional internal and external support resources.
- Maintain knowledge of current community social needs and applicable government regulations.
- Represent Catholic Charities on relevant community-based committees or task forces as assigned.
- When appropriate, speak at public functions anywhere in the Diocese of Allentown as assigned.
- Must work effectively with other team members on shared projects, conferences, community development, grants, etc.
- Other duties as assigned
Minimum Educational Qualifications
- Post high school degree in appropriate field and/or previous relevant work experience in social services and/or customer service.
Required Knowledge and Skills
- Must be willing to work within the guidelines of the Catholic Charities’ mission and the teachings of the Roman Catholic Church.
- Proficiency in oral and written English and Spanish languages.
- Very strong customer service skills, including the ability to meet with and/or phone customers, explain their accounts and request missing documents.
- Well-developed computer skills, including ability to easily use Outlook, Word, Excel and ability to learn grant-specific web-based applications.
- Must enjoy working in a very fast-paced environment, with the ability to work as part of a team and to set and adjust priorities.
- Attention to detail.
Physical demands
- Notwithstanding applicable ADA accommodations, while performing the duties of this job, employee is regularly required to: sit; walk and stand; speak or hear, both in person and by telephone. Use of hands to operate standard office equipment; with occasional reaching and lifting up to ten pounds is required.
- Employee is required to be able to drive his/her vehicle to other Catholic Charities or Diocese of Allentown locations; the ability to drive to those locations safely is required, unless exceptions are explicitly recommended by the Program Director and Managing Director, or in keeping with ADA requirements.
Working Conditions
- General office setting, some community settings.
- Must be willing/able to drive anywhere within the 5 counties of the Diocese of Allentown and on occasion outside of the Diocese of Allentown.
- Must be willing/able to travel to conferences, trainings, etc, when required by supervisor or program.
- Must demonstrate respect and professionalism toward all clients in all interactions.
- Normal work hours are Monday through Friday, 8:00 to 4:00pm.
- May be required to work evenings to accommodate agency functions and/ or clients’ scheduling needs as appropriate.
Required Clearances and Trainings
- Prior to start date, all Safe Environment Clearances must be received and reviewed, including FBI fingerprint, Pennsylvania State Police and Pennsylvania Department of Health and Human Services clearances. All clearances must be renewed in accordance with Diocese of Allentown and/or Commonwealth of Pennsylvania for duration of employment.
- Must complete required Mandated Reporter Training (MRT) within 3 weeks of start date and every 5 years thereafter or when dictated by agency, Diocese of Allentown, and/or Commonwealth of Pennsylvania.
- Must complete Protecting God’s Children Training (PGC) within 3 weeks of start date and monthly online bulletins, as well as any recertification, for the duration of employment.
- Any additional requirements implemented by the Diocese of Allentown, the Commonwealth of Pennsylvania or specific grantors, for the duration of employment.
Additional Notes
The above statements are intended to describe the general nature and level of work being performed by staff assigned to this job. They are not intended to be an exhaustive list of all responsibilities and duties of staff so classified.
All interested applicants must send their cover letter and resumes to:
Diocese of Allentown
Attn: Human Resources Office
P.O. Box F
Allentown, PA 18105-1538
[email protected]
EOE M/F/D/V
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