Supervisor Utility Assistance Case Manager


This position provides supervision to direct case managers who are providing services to individuals and their families residing within various counties in Pennsylvania.  Duties include, but are not limited to, coordinating, evaluating, and approving applications for utility assistance.  Work is a fast paced environment.  The Supervisor of Utility Assistance Case Managers will work with staff, individuals and families to facilitate utility assistance quickly, effectively and efficiently.  The ability to work in office and limited field settings is required.    

Duties and Responsibilities:

  • Supervision of Utility Case Managers
  • Intake and assessment of clients and their families
  • Facilitate utility assistance 
  • Provide information and referral to internal and external resources for clients
  • Receives ongoing supervisions, assistance in decision-making, and is accountable for management of cases and time.
  • Represent the agency in the community on committees or task forces, within the Diocese of Allentown, as assigned
  • Must speak at public functions as assigned
  • Must work effectively with other team members on shared projects, conferences, community development, grants, etc. 
  • Maintain client records in accordance with all applicable guidelines (HIPPA, state regulations, etc.);
  • Prepare quarterly/annual/monthly/weekly progress reports for submission as required by agency and grant expectations
  • Produce typed letters
  • Keep updated on current social needs in the community and applicable regulations
  • Complete utility assistance requests in a timely manner for approval and in accordance with agency policy and grant requirements

Educational Requirements:

  • Bachelor degree or relevant experience  
  • Must be able to speak/write English and Spanish.

Knowledge, Skills and Abilities:

  • Willingness to work within the guidelines of the Catholic Charities’ mission and Church teachings.
  • Aptitude for working with individuals/families and managing difficult situations.
  • Skills in processing applications for accuracy and expediency
  • Very fast-paced environment
  • Ability to work well as part of a team and to set and adjust priorities.
  • Good communication and organizational skills.
  • Adept at computer internet function, online systems information database entry, and Microsoft Word.
  • Must have the ability to pass all applicable clearances on a yearly basis.  Including but not limited to FBI, Child Abuse and State Police.
  • Must complete required Mandated Reporter Training (MRT) within 3 weeks of start date and every 5 years thereafter or when dictated by agency, Diocese of Allentown, and/ or Commonwealth Law.  
  • Must complete Protecting God’s Children Training (PGC) within 3 weeks of start date and monthly online bulletins, as well as any recertification, for the duration of employment
  • Employee is required to be able to drive their car or a Catholic Charities car to various home settings or community locations; the ability to drive to those locations safely is required, unless exceptions are explicitly recommended by the Program Director and approved by the Executive Director, or in keeping with ADA requirements.
  • Must be willing/able to drive anywhere within the 5 counties of the Diocese of Allentown and on occasion outside of the Diocese of Allentown

Interested applicants should submit a cover letter and resume to:

Fax:    610-439-7693

Diocese of Allentown
Office of Human Resources
P.O. Box F
Allentown, PA 18105-1538