This exempt position reports to the Programs Director and provides direct supervision to staff and interns, as well as provides direct case management services to individuals and their families who reside within the 5 counties of the Diocese of Allentown: Lehigh, Northampton, Berks, Schuylkill, and Carbon counties. Duties include, but are not limited to, day to day supervision of staff, intake and assessment of individuals and families, service planning and information and referral along with marketing and promoting the program within the Diocese. The Case Manager Supervisor will work her/his staff to assist individuals and families with addressing social and economic barriers and work with them to move towards self-sufficiency with a focus on rapid re-rehousing and homeless prevention. The ability to work in office and field settings is required.
Duties and Responsibilities:
- Interview and recommend candidates for staff position, which county supervisor will directly supervise
- Train and promote staff development to include identifying training needs of staff
- Complete annual performance reviews
- Supervise staff and interns as assigned
- Intake and assessment of clients and their families
- Facilitate and develop a Service Plan.
- Provide information and referral to internal and external resources for clients
- Assist with material needs
- Provide referrals for employment and a variety of other social services to identified participants.
- Provides case management services to individuals, families and /or groups.
- Receives ongoing supervision, assistance in decision-making, and is accountable for management of cases and time
- Monitor staff caseloads and make recommendations to Programs Director with regard to assignment of cases
- Review all notes in case records on a minimal quarterly basis and more frequently for high-risk cases, as per agency policy. Review and approve all target areas, service plans, service plan reviews, and discharge summaries
- Acquire an in depth knowledge of community resources, and remain updated.
- Represent the agency in the community on committees or task forces, within the Diocese of Allentown, as assigned
- Must speak at public functions anywhere in the Diocese of Allentown, as assigned
- Must work effectively with other team members on shared projects, conferences, community development, grants, etc.
- Maintain client records.
- Prepare quarterly/annual/monthly/weekly progress reports for submission to supervisor as required by agency and grant expectations
- Produces typed letters and other needed documents
- Keep updated on current social needs in the community and applicable regulations
- Approve timesheets, mileage, and other expenditures as per agency policy
- Complete, review and approve payment requests and supporting documents as per agency policy and grant requirements
- Other duties as assigned
- Bachelors in Social Work or related degree in human services.
- Must pass HUD housing certification, if required for funding sources
- Must complete required Mandated Reporter Training (MRT) within 3 weeks of start date and every 5 years thereafter or when dictated by agency, Diocese of Allentown, and/ or Commonwealth Law
- Must complete Protecting God’s Children Training (PGC) within 3 weeks of start date and monthly online bulletins, as well as any recertification, for the duration of employment
Knowledge, Skills and Abilities:
- Willingness to work within the guidelines of the Catholic Charities’ mission and Church teachings
- Excellent supervisory skills
- Aptitude for working with individuals/families and managing difficult situations.
- Skills in client assessment
- Commitment and ability to respect and preserve client confidentiality
- Demonstrated leadership ability
- Ability to work well as part of a team and to set and adjust priorities
- Excellent communication and organizational skills
- Adept at Microsoft Word
- Must have the ability to pass all applicable clearances on a yearly basis. Including but not limited to FBI, Child Abuse and State Police
- Valid Driver’s License
- Notwithstanding applicable ADA accommodations, while performing the duties of this job, employee is regularly required to: sit, walk and stand; talk or hear, both in person and by telephone. Use of hands to operate standard office equipment; with occasional reaching and lifting up to 10 pounds is required. Ability to drive to various work settings is required
- Employee is required to be able to drive their car or a Catholic Charities car to various home settings or community locations; the ability to drive to those locations safely is required, unless exceptions are explicitly recommended by the Program Director and approved by the Executive Director, or in keeping with ADA requirements.
- General office setting, home visits and visits within community settings.
- Must be willing/able to drive anywhere within the 5 counties of the Diocese of Allentown and on occasion outside of the Diocese of Allentown
- Must be willing/able to travel to conferences, trainings, etc., when required by supervisor or grant specifications
- Must demonstrate respect and professionalism toward all clients in all interactions
- Normal work hours are Monday through Friday
- May be required to work evenings weekly to accommodate agency functions and/ or clients’ scheduling needs
- May be required to work weekends to accommodate agency functions and/ or clients’ scheduling needs
- May occasionally be required to work additional hours above and beyond regularly scheduled hours
- When appropriate assist clients with transportation, and delivery of material goods.
Diocese of Allentown
Office of Human Resources
P.O. Box F
Allentown, PA 18105-1538